Frequently Asked Questions

Your peace of mind is our priority. Below you’ll find clear answers about privacy, accuracy and next steps, so you can move forward with total confidence.

Do I need my doctor’s approval?

No. GeneQuest kits are consumer-initiated and do not require a physician order. If you’d like to include your healthcare provider, we supply a clinician-ready report.

What's the difference between DNA sequencing & analysis?
  • DNA sequencing is the process of determining the exact order of nucleotides (A, T, C, G) in a DNA molecule.
  • DNA analysis is the interpretation and extraction of meaning from the raw DNA sequence.

We provide both DNA sequencing and DNA analysis under a transparent subscription.

How long does it take to get my sequencing results?

Standard turnaround is 3 days from the moment the lab receives your saliva sample. We’ll email you as soon as your report is ready.

How long does it take to get my analysis results?

Our cutting-edge technology ensures you get your DNA sequences analyzed within a minute. Simply upload your DNA sequences in a variety of industry formats such as VCF, FASTA and 23andMe TXT and refresh your dashboard to view your analysis.

Can I upgrade my plan later?

Absolutely. Apply 100% of your original kit price toward any higher-tier plan within 12 months of purchase.

How is my genetic data protected?

Your raw data stays end-to-end encrypted in HIPAA-compliant servers and is never shared or sold. You can delete it permanently at any time.

Is GeneQuest covered by insurance?

Most health plans don’t yet cover consumer genetic testing, but you can use HSA/FSA funds at checkout.

Will GeneQuest re-analyze my data when new research comes out?

Yes. We provide automated report updates for all of our customers. Whenever peer-reviewed discoveries affect your genome, we’ll refresh your insights for free.

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